Returns & Exchanges
We want you to love your Dr. Bronner’s products as much as we do, but if you are not completely satisfied, we offer a 45-day return policy for items purchased directly from our webstore. All products must be returned in their original packaging to ensure we maintain our commitment to sustainability and waste reduction.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process.
Pack Your Items
Securely place the products in their original shipping box or a similar eco-friendly container.
Affix Shipping Label
Print the prepaid return label provided via email and attach it to the outside of your package.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing